Customer Service Agent Bilingual Italian & English
About the job
Join our new team of game-changers in Tirana!
We’re currently looking for Customer Service Agents in Italian & English.
Duties
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Qualifications
- High school diploma
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
Notes
What we offer:
- Net salary up to 450 ALL/hour
- Performance Bonus Monthly
- Paid training
- Central locations: Air Albania Stadium & Durrës Street
- Soon expanding with a new office in the city of Durrës
- Free gym & modern offices
- Opportunities for professional growth
- Events, parties, and activities that bring energy and team spirit
- Access to platforms like LinkedIn Learning
Apply now and become part of the team that is transforming customer experience worldwide!
Email: recruitment.al@concentrix.com
Tel/whatsapp; +355 694033363
Job requirements may vary by country and will not contravene any local laws.
About company
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise. Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.