Customer Care Support

Born from the dream and insight of three sports journalists in 1945, Sisal was the first Italian company operating in the gaming and betting sector as a government concessionaire.
Since August 4, 2022, Sisal has been part of Flutter Entertainment plc, the world's largest operator of sports betting and online gaming, with a portfolio of globally recognized brands listed on the London and New York Stock Exchanges.

The company's commitment to building a more responsible future is based on a sustainability strategy with long-term goals to establish Sisal as a leader in Responsible Gaming, an innovative and sustainable company, and an exemplary workplace environment.

Duties

• What you will do: Manage phone, chat, and email communications;
• Follow communication "scripts" when addressing various topics;
• Identify customer needs, clarify information, investigate any issues, and provide solutions and/or alternatives;
• Build lasting relationships and engage customers by going the extra mile;
• Assist customers by delivering accurate and satisfactory answers to their questions and concerns;
• Guide customers by offering help and support.

Qualifications

• Who you are: You have at least 3 years of experience in a similar role;
• You are proactive, flexible, innovative, and determined;
• You have excellent Italian, both spoken and written.
• Also preferred: Ability to work in a team and problem-solving skills;
• Excellent multitasking and effective time management skills.

Notes

What we offer/what you can expect from us:

• Permanent contract;
• Flexible working hours and the possibility to work from home (according to the company's internal policy);
• Paid overtime hours;
• Company equipment (laptop, company phone, etc.);
• Meal vouchers;
• Bonus up to 450 euros + additional bonuses;
• Pension fund;
• Preferential treatment for products offered by Intesa Sanpaolo bank;
• Private Health Insurance and access to consultations with the company doctor;
• Access to the "Flutter Sharesave Plan";
• Dedicated training for professional development.

Looking for a role that supports your learning and career goals:

• Mental Health & Wellbeing support program;
• Psychological wellbeing: online meditation courses, online medical services, and counseling supported by certified psychologists and coaches;
• Access to Learn and GoFluent platforms for training and certifications;
• Support for parents and children, including contributions for new mothers;
• Volunteering opportunities during working hours.
• Equal opportunities

Sisal is an equal opportunity employer. Diversity and Inclusion are core values for us. We welcome every candidate regardless of gender, age, culture, religion, ethnicity, sexual orientation, gender identity, and gender expression.

If you believe you meet our requirements, apply at this link: https://sisal.wd3.myworkdayjobs.com/en-US/sisalcorp?q=Customer+Care+Support