Account Manager

Account Manager is the main link between the company MATILPRO shpk and its clients, ensuring smooth, efficient, and professional communication throughout the entire order cycle — from receiving the request to delivering the final product according to agreed standards.

Duties

• Order Management Receives and records client orders accurately and on time
• Verifies the technical details of each order (quantity, specifications, delivery deadlines)
• Coordinates with the production department for precise order planning
• Monitors the status of each order from start to delivery
• Coordination with Warehouse and Production Checks raw material availability in cooperation with the warehouse according to the production plan
• Immediately reports any raw material shortages and coordinates solutions with the relevant department
• Ensures product technical sheets are complete and clear before production begins
• Monitors compliance with production deadlines and flags possible delays
• Quality Control Verifies that client products are produced according to approved technical sheets
• Checks the quality of finished products according to each client’s specific requirements and standards
• Collaborates with the quality control department to resolve any discrepancies
• Documents and reports client complaints and follows up on their resolution until closure
• Communication and Client Relations Serves as the main contact point for assigned clients in their portfolio
• Responds to every client request, question, or complaint within specified deadlines
• Maintains proactive communication with clients to provide order status updates
• Builds and maintains long-term professional relationships with existing clients
• Reporting and Documentation Keeps client and order data updated in the company system
• Prepares periodic reports on order status, issues, and client performance
• Reports directly to the supervisor on any issues requiring higher-level intervention

Qualifications

• Education & Experience Higher education, preferably in Textile Engineering, Economics, Business Administration, or a related field
• Minimum 2–3 years of experience in a similar role, preferably in the textile industry.
• Solid knowledge of textile production processes and quality standards
• Technical Skills Good knowledge of home textile products (sheets, pillows, quilts, etc.)
• Ability to read and interpret product technical sheets
• Good knowledge of MS Office (Excel, Word, Outlook)
• Knowledge of ERP/CRM software would be an advantage
• Soft Skills Excellent verbal and written communication skills in English are required; Italian language skills would be an advantage
• Strong organizational skills and ability to manage multiple tasks simultaneously
• High client orientation and problem-solving abilities
• Negotiation skills and relationship-building
• Teamwork and proactivity

Notes

Interested candidates can contact:

Phone: +355 68 580 9607
Email: humanresource@matilpro.com

Address:
Rr. “Vangjel Noti”, Laprakë, Tiranë