Customer Service Specialist for the Gjirokastër branch
About the job
About us
ECFA sha is a Microcredit Financial Institution that has started operating in the market to offer individuals unsecured consumer loans with fast service and a convenient borrowing process, without compromising customer security and comfort.
Our team consists of financial, IT, and customer service professionals who are experts in their fields. Due to geographic expansion, we are inviting professionals to apply for the position of Customer Service Specialist for the Gjirokastër branch.
Duties
- Processing loan applications at the branch by carrying out the control and evaluation procedures defined by the company.
- Evaluating the documentation submitted by the Client.
- Organizing the loan file and submitting the case for approval according to the criteria specified in the lending process.
- Handling various client requests related to information and processes concerning their loans.
- Conducting cash transactions for processed loan payments and managing the cash register according to proper standards.
- Serving clients at the branch by attending to their requests and appropriately addressing reported issues following the company’s internal procedures.
Qualifications
- University Degree.
- Excellent communication skills (verbal and written).
- At least 1 year of experience in the customer service sector.
- Strong skills in identifying and resolving problems.
- Analytical skills and attention to detail.
- Professional proficiency in Microsoft Office Suite, Outlook, and Excel.
- Excellent time management skills with the ability to prioritize tasks effectively while managing multiple responsibilities simultaneously.
Notes
Benefits
ECFA sha aims to create a distinctive work environment and is proud to offer equal employment opportunities.
In addition to the salary for each position, ECFA sha offers other benefits, which include:
For the Specialist level, Salary + Bonus + Private Health Insurance Package
Development training for professional and interpersonal skills
Various cultural, sports, and entertainment activities and events
Application Instructions
If you consider yourself the right candidate who can contribute to enhancing the company culture, please send your CV via the link:
https://talent.sage.hr/jobs/cc98f4c6-be6a-4a65-b132-3b73b3d7108b
About company
ECFA sh.a. është një institucion financiar jo-bankë e liçensuar nga Banka e Shqipërisë në vitin 2017. Bazuar në eksperiencën në këtë industri, kompania synon të ofrojë shërbime të financimit të shpejtë për individët me procesin më të përshtatshëm të huamarrjes, pa anashkaluar sigurinë dhe komoditetin e konsumatorëve. Shoqëria përbëhet nga një staf lokal me investitorë të huaj, të cilët kanë një eksperiencë të gjerë në ndërtimin e institucioneve kredidhënëse për individët. Klientët tanë janë individë me të ardhura mujore të...