Shift Supervisor Kavaje

Shift Supervisor is responsible for leading and coordinating the team during the shift, ensuring compliance with KFC standards and procedures, excellent customer service, high product quality, and efficient restaurant operations.

Duties

• Leads and coordinates the team during the shift, ensuring task allocation and efficient work organization.
• Oversees the implementation of KFC standards for quality, service, hygiene, and safety.
• Monitors staff performance and provides support and feedback during the shift.
• Supports training and onboarding of new employees and assists in team development.
• Ensures a positive customer experience and professionally handles requests and complaints.
• Monitors service pace and takes action to ensure efficient operations during busy periods.
• Supports achieving sales goals and promoting the company’s products and offers.
• Checks product and supply availability during the shift and informs management of restaurant needs.
• Ensures the cleaning plan and hygiene standards are maintained throughout the shift.
• Conducts basic stock checks and minimizes losses and waste.
• Completes required shift documentation and reports according to company procedures.
• Ensures implementation of the restaurant’s opening and/or closing procedures as scheduled.
• Identifies and reports operational issues to the Manager/RGM and helps resolve them.
• Manages unexpected or emergency situations during the shift following company procedures.
• Represents the company’s values and standards in all communications with customers and the team.

Qualifications

• Work experience in customer service, hospitality, retail, fast food, or similar industries.
• Experience in a supervisory or leadership role is an advantage.
• Strong organizational and time management skills.
• Ability to lead, motivate, and support a team.
• Good communication and collaboration skills.
• Ability to make decisions and solve problems in a dynamic environment.
• Responsibility, accuracy, and attention to detail.
• Basic computer skills and ability to work with reports and documentation.
• Knowledge of English is an advantage.

Notes

All interested candidates can send their CVs to hr@kfc.al or contact +355 69 702 1304

Only selected candidates will be contacted for a job interview.

Any information provided by candidates regarding their interest will be handled with the highest security standards for data protection and processing, fully complying with law no. 9887, dated 10.03.2008.