Customer Care & Spa Operations

We are seeking a fast, highly organized, and responsible individual to oversee the smooth handling of bookings and the efficient organization of the schedule.

Duties

• Main duties: Managing customer phone calls.
• Managing WhatsApp and other communication channels.
• Accurately receiving and recording bookings.
• Handling changes and cancellations.
• Administering and controlling the booking system.
• Confirming and following up on bookings.
• Managing the waiting list and contacting clients when free slots become available.
• Organizing and optimizing therapists' schedules.
• Efficiently filling free slots after cancellations.
• Preventing errors and double bookings.
• Continuously monitoring the schedule throughout the day and preparing bookings for the following day.
• Ongoing coordination with Front Desk and therapists.
• Managing special client requests and accurately passing information to the appropriate person.
• Following up on cancellations and no-shows according to Aja Spa procedures.
• Identifying and resolving issues that affect bookings or schedule organization.

Qualifications

• Requirements: Good command of English is mandatory, as Aja Spa has international staff.
• Excellent organizational skills.
• Speed in using computers, phones, and booking systems.
• Very good verbal and written communication skills.
• High accuracy and attention to detail.
• Ability to manage phone calls, messages, and bookings simultaneously.
• Ability to work under high workload while maintaining organization and accuracy.
• Proactive with strong problem-solving skills.
• Experience in reservations, hospitality, hotel industry, spa, clinics, or customer service is an advantage.

Notes

Working hours: 11:00–19:00
Position: Full-time

Please refer only candidates who meet the English language requirement and are available for the 11:00–19:00 schedule.

Interested candidates should contact the phone number: +355 69 8090 143 or the email address: info@recruitalbania.al