Call Center Agent

Barleti Day Hospital is seeking to expand its team with a Call Center Agent who will be responsible for communicating with foreign patients, managing their requests, and guiding them to the appropriate services within the institution.

Duties

• Communicating with patients via phone and other communication channels.
• Providing patients with information about the services, consultations, and procedures offered.
• Scheduling and coordinating appointments with doctors and relevant departments.
• Handling incoming and outgoing calls professionally.
• Accurately recording and updating patient data and requests.
• Following up on patient requests and directing them to the appropriate service.
• Collaborating with medical and administrative staff to ensure efficient coordination.
• Maintaining confidentiality and professional standards in communication with patients.

Qualifications

• Minimum 3 years of experience in a Call Center.
• Background/education in the medical field.
• Excellent communication, organizational, and time management skills.
• Ability to communicate professionally and courteously with patients.
• Very good knowledge of English and Italian languages.
• Ability to work in a team and handle multiple requests simultaneously.
• Responsibility, accuracy, and a patient-oriented approach.

Notes

Interested candidates can send their CV to info@barleti.al or contact +355 69 60 75 333.