English Speaking Customer Service Representative

Position: English-Speaking Customer Service Representative

We are looking to recruit candidates in for customer service position supporting customers located in the United Kingdom.

This is the same type of customer service operation that we currently run internationally for a U.S.-based client. The role involves handling inbound customer calls and providing a combination of customer service, support, appointment assistance, and light sales.

Candidate Profile

Our most important requirement is excellent spoken English. Candidates will communicate directly with British customers by telephone and text, so we are looking for people who can comfortably hold a natural conversation in English and have a clear, professional and friendly phone presence.

Detyrat

Candidates should ideally have:

• Advanced/fluent spoken and written English
• At least 1 year of customer-facing experience, including customer service, call center, hospitality, hotel/reception, tourism, sales, or similar work
• Excellent telephone communication skills
• A positive, professional and empathetic personality
• Good computer skills
• Ability to learn new systems and procedures
• Reliability and interest in stable, long-term employment

Kualifikimet

Role Responsibilities

• Answer inbound calls from customers in the UK.
• Communicate with customers entirely in English
• Provide accurate and professional customer support
• Assist customers with questions and service-related needs
• Handle a combination of customer service and sales
• Resolve issues when possible and appropriately escalate cases when necessary
• Document customer interactions accurately
• Follow up with customers when required
• Maintain a high standard of professionalism and customer experience

Shënime